We have a cancellation policy of 50% of scheduled service price if appointments are cancelled within 1 day of the appointment time without proper notice. For clients who no-call, no-show 2 times will be required to pay 50% of the scheduled service total when booking your appointment. To cancel Downtown please call 412-325-1600 and 724-933-0100 for our North location. You may also email us at firstname.lastname@example.org
If you are more than 15 minutes late for your appointment, we cannot guarantee service. We cannot allow your service time to cut into that of a punctual client.
Credit Card Surcharge:
There will be a 3% convenience fee added to all credit and debit card transactions. This rate adjustment is due to the rising rate increases from credit card processors. There is no cost for cash or check transactions.
We accept gratuity in cash or check only. Our front desk does not offer cash back on credit or debit card transactions. Please feel free to use our on-site ATM where we would be welcome to break any larger bills!
DOWNTOWN: There is no street parking on 5th Ave. The closest parking garages are available on Oliver Ave. The best garage to use is the Oliver Garage as it goes underneath our building. WE DO NOT VALIDATE PARKING
NORTH: Free parking is available in the Fairmont Square parking lot.
Please note that our groupon.com offers are for new clients only.
Student Discount Pricing:
10% off accepted by select stylist. Must provide valid student ID. Not valid with Master Stylists or Principal Stylists.
Straightening Deposit Refunds:
We require a deposit to be paid in order to schedule any straightening service (Brazilian Blowout, Keratin, Yuko.)
Deposit is refundable if...
You reschedule your appointment more than 24 hours before the scheduled appointment.You cancel your appointment more than 1 week before the scheduled appointment.
Deposit is NOT refundable if...
You reschedule your appointment less than 24 hours before the scheduled appointment. You cancel your appointment less than 1 week before the scheduled appointment.